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Refund & Cancellation Policy

Clear, transparent guidelines on digital product refunds, cancellations, and delivery standards.

Entity: INFISOFT • Trade License No: 1625 • ব্যবসার ধরন: IT SERVICES • Compliance: Bangladesh Bank PSO & Digital Commerce Operational Guidelines 2021
Customer Satisfaction Commitment: At INFISOFT, we take pride in delivering robust, high-performance software automation tools. If you encounter any genuine technical malfunction or defect in our digital licenses that our technical support team cannot resolve, you are protected by our structured refund policy.

1. Nature of Digital Products

All items sold on the INFISOFT platform are intangible, digitally downloadable software applications and electronic license activation keys. Delivery is fulfilled exclusively via electronic transmission (Email / WhatsApp).

  • Delivery Timeline: Software downloads and license credentials are transmitted within 30 minutes to 24 hours of verified payment receipt.
  • Stock Capacity: As these are digital licenses, stock keeping is unlimited and we assign licenses to unlimited users seamlessly without delay.
  • System Requirements: All our tools are lightweight and engineered for broad accessibility: an Intel Core i3 or AMD Ryzen 3 laptop/desktop (with 4 GB RAM) is sufficient.

2. 24-Hour Refund Window & 10% Processing Fee

Policy Summary: All refund requests must be submitted within 24 hours of purchase. Approved refunds are subject to a 10% administrative and payment gateway processing fee deduction. After 24 hours from the transaction timestamp, all sales are strictly final and non-refundable.

Customers may request a refund within 24 hours of purchase under the following conditions:

  • Window Strict 24-Hour Window: Refund claims must be received within 24 hours of the payment confirmation timestamp.
  • Fee 10% Processing Fee: A 10% deduction will be applied from the total invoice amount to cover payment gateway transaction processing costs, digital license provisioning, and administrative expenses (You will receive 90% of the purchase amount).
  • Condition A Non-Delivery of License: If your activation key or setup link is not transmitted within 24 hours of confirmed payment, you are entitled to a full 100% refund without deduction.
  • Condition B Technical Incompatibility: If the software encounters a genuine technical defect on a system meeting our stated requirements (Core i3 / Ryzen 3 or higher), and our support desk cannot resolve it within 24 hours of reporting.
  • Condition C Accidental Duplicate Transaction: If you are charged multiple times due to a gateway timeout, the duplicate charge will be refunded at 100% without deduction.

⚠️ STRICT NO-REFUND POLICY AFTER 24 HOURS

Once the 24-hour period from purchase has elapsed, ABSOLUTELY NO REFUNDS will be issued under any circumstances. All sales of digital software licenses, activation keys, and digital access credentials become 100% final, irrevocable, and non-refundable. Please test your system compatibility (Core i3 / Ryzen 3 or higher) and evaluate our live demo credentials prior to purchase.

3. Non-Refundable Scenarios (Strictly No Refund After 24 Hours)

Refunds will NEVER be approved or issued in the following cases:

  • Any request submitted after the initial 24-hour period has expired. (Sales are 100% final).
  • Change of mind after 24 hours or after software license activation.
  • Inability to operate the software due to failure to meet the stated minimum system specifications (e.g. running on unsupported 32-bit legacy OS or machines below Core i3 / Ryzen 3).
  • Account suspensions, bans, or quota limitations caused by third-party external platform policy updates.

4. Refund Request Procedure

To initiate a refund request within the 24-hour window, please follow these steps:

  • Send an email to support@infisoft.pro with the subject line "Refund Request (24h Window) - Order #[Your Order Details]" or message our official WhatsApp hotline at +880 1705-010632.
  • Provide your order reference number, transaction receipt/screenshot, and the reason for the refund request.
  • Our support desk will verify your order timestamp and eligibility within 6 to 12 hours.

5. Refund Processing Timeline & Method

In full accordance with PSO Payment Facilitator regulations and authorized payment gateway guidelines:

  • Approved refunds (90% of purchase price, less 10% processing fee) will be disbursed within 5 to 10 business days.
  • The refund will be credited directly back to the original payment method used during checkout (e.g., card refund back to the issuing bank card, or MFS refund back to the originating bKash/Nagad/Rocket account).
  • No cash refunds will be issued for electronic card or online gateway transactions.

6. Regulatory Compliance & Inquiries

For questions regarding our refund policies or transaction inquiries, contact our registered office:

  • Business Entity: INFISOFT
  • Trade License No: 1625
  • Registered Address: Ward #2, Noluakuri, Paragaon, Bhaluka, Mymensingh, Bangladesh
  • Support Phone: +880 1705-010632 / +880 1611-543364
  • Official Email: support@infisoft.pro